At pk8r, we take the privacy and security of your personal data seriously. This Privacy Policy explains exactly what data we collect from Pakistani players and other users, why we collect it, how it is stored and protected, who we share it with, and what rights you have over it. Please read it carefully alongside our Terms & Conditions.
Six core promises pk8r makes to every player regarding the handling of their personal information.
pk8r collects only the personal data that is necessary for the specific purpose for which it is collected — whether that is account registration, identity verification, payment processing, or regulatory compliance. We do not collect data we have no legitimate use for.
All data transmitted between your browser or device and the pk8r platform is encrypted using TLS 1.3. Personal data stored in our systems — including CNIC copies, payment details, and account history — is encrypted using AES-256 at rest.
pk8r does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Your data is used to operate the pk8r platform, fulfil regulatory obligations, and improve your experience — nothing else.
You have the right to access, correct, and — in certain circumstances — request deletion of your personal data held by pk8r. You can also object to certain processing activities. These rights can be exercised by contacting the pk8r support team at any time.
Promotional communications from pk8r — including bonus offers and platform updates — are sent only to players who have opted in. You can withdraw your marketing consent at any time through your Account settings or by contacting support, with no effect on your ability to use the platform.
pk8r does not retain your personal data indefinitely. Retention periods are defined by the purpose for which data was collected and by regulatory requirements. Account data is retained for a minimum of five years following account closure to satisfy anti-money-laundering obligations, after which it is securely deleted.
pk8r operates the online gaming platform available at pk8r.net (the "Platform"). For the purposes of this Privacy Policy, pk8r is the data controller — the entity that determines the purposes and means of processing your personal data.
pk8r holds a valid international online gaming licence. The Platform is operated in accordance with the data protection obligations imposed by that licence and the applicable laws of the licensing jurisdiction. Where players access the Platform from Pakistan, we additionally respect the principles of data protection applicable to Pakistani users under relevant frameworks.
For all privacy-related enquiries, requests, and concerns, please contact the pk8r Data Protection contact via email at [email protected] — not a clickable link — with "Privacy" in the subject line.
pk8r collects the following categories of personal data from players and users of the Platform:
When you create a pk8r account, we collect: your full legal name, email address, Pakistani mobile number, date of birth, and a password (stored as a salted cryptographic hash — never in plaintext). You may also be asked for your city of residence (e.g., Karachi, Lahore, Islamabad, Faisalabad) for fraud prevention purposes.
To comply with our licensing obligations and anti-money-laundering requirements, we collect KYC documentation from players who request a withdrawal or who trigger enhanced due diligence thresholds. KYC data includes:
pk8r records deposit and withdrawal transactions associated with your Account, including amounts, timestamps, payment method identifiers (e.g., JazzCash account number, bank account last four digits), and transaction reference numbers. Full payment instrument credentials (card numbers, bank account numbers) are not stored by pk8r — they are handled directly by the relevant payment provider.
We record your gaming and betting activity, including games played, bet amounts, game outcomes, session durations, and bonus usage. This data is used to administer your Account, resolve disputes, fulfil regulatory reporting requirements, and support responsible gaming monitoring.
When you access the Platform, we automatically collect: IP address, browser type and version, device type and operating system, screen resolution, referring URL, pages visited, and session timestamps. This data is collected via server logs, cookies, and analytics tools.
Records of communications between you and pk8r — including live chat transcripts, support emails, and any written correspondence — are retained for quality assurance, dispute resolution, and regulatory compliance purposes.
pk8r collects personal data through the following mechanisms:
The table below sets out the purposes for which pk8r processes personal data, the categories of data involved, and the legal basis relied upon:
| Purpose | Data Categories | Legal Basis |
|---|---|---|
| Account registration and management | Registration data, device data | Contract performance |
| Identity verification (KYC) | KYC documents, biometric data | Legal obligation (AML / licensing) |
| Processing deposits and withdrawals | Financial data, KYC data | Contract performance |
| Providing casino and betting services | Gaming activity, registration data | Contract performance |
| Regulatory compliance and AML reporting | All data categories | Legal obligation |
| Responsible gaming monitoring | Gaming activity, communications | Legal obligation / legitimate interest |
| Fraud detection and prevention | Device data, financial data, IP | Legitimate interest |
| Customer support and dispute resolution | Communications, gaming activity | Contract performance / legitimate interest |
| Marketing communications (opted-in only) | Registration data, gaming activity | Consent |
| Platform analytics and improvement | Technical data, usage patterns | Legitimate interest |
pk8r does not sell, rent, or trade personal data. We share personal data only in the following circumstances and with the following categories of recipient:
When you make a deposit or request a withdrawal, relevant financial data is shared with the applicable payment provider (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, Raast, or USDT TRC20 network operators) to process the transaction. Each provider operates under its own privacy policy and applicable financial regulations.
KYC document data may be shared with licensed third-party identity verification providers who assist pk8r in confirming document authenticity and verifying that the individual matches the submitted documents. These providers operate under contractual data processing agreements with pk8r and are prohibited from using your data for any purpose other than the verification service.
Third-party game software providers (such as Evolution Gaming and other certified suppliers) receive a pseudonymised player identifier and session token sufficient to operate the game. They do not receive your name, CNIC, or payment details.
pk8r is obligated to report certain transaction types and suspicious activity to the relevant authorities under its licensing obligations and applicable anti-money-laundering law. We will also comply with lawful requests from law enforcement agencies, courts, or regulators that require disclosure of personal data, where legally required to do so.
Legal counsel, auditors, and compliance consultants engaged by pk8r may access personal data on a strictly need-to-know basis and are bound by professional confidentiality obligations.
pk8r is operated under an international gaming licence and uses infrastructure and service providers located in various countries. As a result, your personal data may be transferred to, stored in, or processed in countries outside Pakistan, including countries within the European Economic Area and other jurisdictions.
Where data is transferred internationally, pk8r ensures appropriate safeguards are in place, which may include: adequacy decisions recognising equivalent data protection standards; standard contractual clauses approved by relevant data protection authorities; or binding corporate rules where applicable. Where no adequacy decision exists, transfers are made only where necessary for the performance of the contract with you or to comply with a legal obligation.
pk8r retains personal data only for as long as necessary for the purposes for which it was collected, subject to the following minimum retention periods driven by regulatory and legal obligations:
Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data destruction procedures.
pk8r uses cookies and similar technologies to operate and improve the Platform. The following categories of cookies are used:
You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the Platform but may affect some personalisation features. Disabling strictly necessary cookies will prevent the Platform from functioning correctly.
Depending on your location and the applicable legal framework, you may have some or all of the following rights in relation to your personal data held by pk8r. To exercise any of these rights, contact us at [email protected] with "Data Rights Request" in the subject line. We will respond within 30 days.
You have the right to request a copy of the personal data pk8r holds about you, along with information about how it is processed. We will provide this in a structured, commonly used, machine-readable format where technically feasible.
If any personal data held by pk8r is inaccurate or incomplete, you have the right to request that it be corrected or completed. Requests to amend KYC documents must be supported by appropriate alternative documentation.
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where it has been unlawfully processed. This right is subject to pk8r's legal obligations to retain certain data for regulatory purposes.
You may request that pk8r restrict processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or where processing is unlawful but you prefer restriction to deletion.
You have the right to object to processing of your personal data carried out on the basis of pk8r's legitimate interests. You may also object at any time to processing for direct marketing purposes, including profiling for marketing purposes.
Where processing is based on consent or contract performance and is carried out by automated means, you may request that your personal data be provided to you in a portable, machine-readable format, or transmitted directly to another service provider where technically feasible.
Where processing is based on your consent — such as marketing communications — you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. You can withdraw marketing consent in your Account settings or by contacting support.
The pk8r Platform is strictly for persons aged 21 and over. pk8r does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been submitted by a person under this age, the relevant Account will be closed immediately, no winnings will be payable, and the personal data will be deleted as soon as reasonably practicable except to the extent that its retention is required by applicable law.
Parents and guardians who become aware that a minor may have created a pk8r account should contact the support team immediately at [email protected]. We will investigate and act on all such reports as a priority.
pk8r implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction:
While pk8r takes all reasonable steps to protect your data, no system is entirely immune to risk. You are responsible for keeping your Account login credentials confidential and for reporting any suspected unauthorised access immediately.
The pk8r Platform integrates third-party services to deliver game content, process payments, verify identities, and detect fraud. Each of these providers operates under its own privacy policy and is bound by data processing agreements with pk8r where they handle personal data on our behalf.
pk8r is not responsible for the privacy practices of third-party services accessed independently by players outside the Platform — for example, the JazzCash app, your bank's mobile banking platform, or any third-party website you navigate to independently. Those services are governed entirely by the respective provider's own privacy documentation.
The Platform may from time to time contain links to internal pages only — as reflected in the site's navigation structure. No external links are included in this policy or elsewhere on the Platform that would lead to third-party websites outside pk8r.net.
pk8r may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. Material changes will be communicated to registered players via Account notification or email at least 7 days before the changes take effect, except where immediate amendment is required to comply with a legal or regulatory obligation.
The current version of this Privacy Policy is always accessible at pk8r.net/privacy-policy. The effective date at the top of the policy indicates when it was last reviewed. Continued use of the Platform following the effective date of any revised Privacy Policy constitutes acceptance of the revised terms.
For all privacy-related enquiries, rights requests, or concerns, please contact the pk8r team:
We will acknowledge your request within 5 business days and provide a substantive response within 30 days. Complex requests may require additional time, in which case we will notify you of the extended timeline and reason.
If you are not satisfied with pk8r's handling of your personal data or your rights request, you may have the right to lodge a complaint with the relevant data protection supervisory authority in the jurisdiction in which you reside. Details of the applicable supervisory authority are provided in the licensing documentation accessible through your Account.
Your data is protected. Your funds are secure. Your experience is our priority.
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